Must I log in with the site to make shopping on line?
No, log in isn’t strictly necessary. It’s anyway advisable to keep track of personal orders to avoid reinserting personal data with each new purchase.
Allowed payment systems?
To complete your order you may use one of the following systems:
- Credit Card (Visa, Maestro, American Express)
- Bank transfer
Are payment methods safe?
Yes, Paypal allows to send money without sharing Credit Card data. Transactions with Credit Card are safe because the platform in use is the same offered by Paypal which avoids fraudulent transactions through an advanced cryptographic system.
Shipments and returns
How about shipping costs?
Free shipping all over Italy (Islands as well).
Shipping in EU amounts to 20€
Where do you ship?
Shipments are made all over Italy (Islands as well) and EU.
When will my order be shipped?
Your purchase order will be processed within two working days. In the case of payment by Bank transfer, we will proceed to shipping after payment confirmation.
How about delivery times?
From 1 to 3 days in Italy, from 3 to 7 days in EU.
Can I track your delivery?
Yes, our carrier provides a parcel tracking service.
Can I return the purchased items?
Yes, within 14 days of receipt. The items must be returned in their full set of conditions and must be undamaged. The customer will be charged of the delivery expenses. Return the goods to the following address: Farben Occhialeria, Via IV Novembre 39, 32040 Vigo di Cadore, Belluno – Italy
Warranty and maintenance
Do your products have a warranty?
All Farben products get a warranty of up to 24 months from delivery date in case of manufacturing defects.
Which are the guidelines for proper maintenance?
We recommended a regular and careful cleaning of the lenses to maintain intact the quality of U.V. filter. Do not use abrasive fabrics.
Frames can be cleaned using tap water and soft non abrasive fabrics. Keep the frame in a dry place.